Retningslinjer for frakt

Last updated: September 12, 2026

Thank you for shopping with us! We’re committed to getting your order to you safely and as quickly as possible. Please review the information below regarding our shipping process.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been shipped, you’ll receive a confirmation email containing your tracking information, where available.

Shipping Times

Estimated delivery times are:

UK Standard Shipping: [2–5 business days]
UK Express Shipping: [1–2 business days]
International Shipping: [5–15 business days]

Please note that these are estimated delivery times and are not guaranteed. Delays may occur due to postal services, customs, weather, or other circumstances outside our control.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address, order size, and selected shipping method.

International Orders

We currently ship to Europe/Norway .

International customers may be responsible for customs duties, import taxes, or other fees imposed by their country's customs authorities. These charges are not included in the purchase price or shipping fee unless otherwise stated.

We are not responsible for delays caused by customs.

Tracking Your Order

If tracking is available for your selected shipping method, you’ll receive your tracking number by email once your order has been dispatched.

Please allow 24–48 hours for tracking information to become active.

Incorrect or Incomplete Addresses

Please make sure your shipping address is correct before completing your purchase.

If you provide an incorrect or incomplete address and the package is returned to us, you may be responsible for the cost of reshipping the order.

If you notice an error in your shipping address, please contact us as soon as possible at admin@kestrelles.com. We’ll do our best to update the address before your order ships, but we cannot guarantee that changes can be made after an order has been dispatched.

Lost, Damaged, or Missing Packages

If your package appears to be lost, delayed, or marked as delivered but you have not received it, please contact us at admin@kestrelles.com.

We may ask you to check with your local delivery provider or household/neighbours before we investigate further.

If your order arrives damaged, please contact us within 48 hours/7 days of delivery and provide photographs of the damaged packaging and items.

Delays

While we work hard to meet the estimated delivery times above, we cannot be held responsible for delays caused by circumstances beyond our control, including carrier delays, severe weather, customs processing, strikes, or other unforeseen events.